Frequently Asked Questions
Everything you need to know about transforming your living space.
What is the standard shipping time for furniture?
Most of our home decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for an additional fee at checkout. Our delivery team will set up your new furniture in the room of your choice and remove all packaging materials.
Are your wood products sustainably sourced?
At Butterfly, we are committed to the environment. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure long-term sustainability.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking link. You can also monitor your delivery progress by logging into your account dashboard on our website.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.